Customer Service Expert
3 weeks ago
Overview Join to apply for the Customer Service Expert - Dublin role at TP
Multi Channel Multi - Channel Customer Service Expert - Dublin City Centre based. Teleperformance certified as Great Place to Work for 5 years in a row At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities coming very soon in Dublin - no previous experience necessary Why not fill in our application and we will be in touch with more information soon
Start Dates Location: Onsite Dublin city centre (no work at home option available at this time)
Shifts: Varying shifts (Part Time not available)
Training: 1-4 weeks
Contract: Permanent
Background Checking: Right to Work
Criminal Record Check
Credit Check
Any other associated checks
Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training
Your Benefits Healthcare insurance
Death in service
Annual leave 20 days + 10 days bank holiday
4% pension
Bonus (non contractual and applicable for certain roles)
Skills Needed A professional, polite and courteous manner
Ability to deliver excellent service with outgoing nature
Excellent verbal and written communication skills
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
High levels of accuracy and attention to detail
Be driven to work towards achievable targets
Key Responsibilities Provide exceptional and efficient customer service via multi-channels
Use your problem-solving skills to support our customers, resolve their query and create a positive experience
Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
Have excellent attention to detail
Be knowledgeable of our client’s process and products and how best to support the customer
Handle sensitive data to ensure community standards are upheld across platforms
Web chat based role
Disclaimer : Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Details Seniority level Entry level
Employment type Full-time
Job function Other
Industries Outsourcing and Offshoring Consulting
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