Senior National Account Manager

1 week ago

Dublin, Ireland DELIVEROO Full time

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The Role

As a Senior National Account Manager, you will manage the daily relationship with a portfolio of the largest restaurant partners. You will leverage your expertise of the Deliveroo platform to grow these partners' sales while helping them improve their daily operations and become more efficient in working with customers and riders.

You will analyze data to understand performance patterns and create insights to identify areas for improvement, working closely with your Client Partner and main functions such as Marketing, Operations, and Product.

Working with large-scale restaurant partners, you will often face unique challenges, shaping the future of how Deliveroo collaborates with its top partners globally.

You will:

- Monitor and analyze partner-specific goals, and present performance reviews to partners.
- Manage weekly operational meetings and reviews, delivering insights during these sessions with support from your Client Partner.
- Provide guidance on how to improve and expand delivery as a channel.
- Increase revenue and health metrics by advising restaurant partners on best practices.
- Deliver in-person training sessions covering operational best practices, Deliveroo insights, and troubleshooting.
- Identify opportunities to strengthen relationships with key restaurant partners by collaborating with other parts of Deliveroo.
- Partner with regional Commercial Managers to identify and prioritize growth opportunities across UK regions.
- Work with restaurant marketing teams to execute marketing campaigns that add value for partners.

Requirements

- Experience in account management or strategic partnerships.
- Ability to manage data and generate clear, actionable insights.
- Strong relationship-building and communication skills.
- Experience in a dynamic, high-growth environment.

Why Deliveroo?

Our mission is to transform shopping and dining by connecting consumers, restaurants, shops, and riders—making access to food and products more convenient and enjoyable.

We enable people to buy what they want, when and where they want it.

Workplace and Diversity

At Deliveroo, we prioritize our people’s welfare and offer a comprehensive benefits package, including health, family, finance, community, growth, time off, and relocation support.

We value diversity and inclusivity, welcoming everyone regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of a fast-growing startup in an exciting industry.

Benefits include:

1. Food: Free Deliveroo Plus (free delivery and special offers), team lunches from top local restaurants.
2. Work Life: Generous parental leave, access to learning platforms like RooLearn, home-office equipment, social events.
3. Compensation: Competitive pay, potential bonuses, sign-on or relocation support, up to 4% pension matching.
4. Equity: Share awards for some roles, providing ownership in Deliveroo.
5. Health & Wellbeing: Company-funded medical cover, Headspace app, Employee Assistance Plan, wellbeing allowance, life assurance.
6. Time Off: 25 days annual leave plus bank holidays, sick pay, volunteer leave.

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