DACH Associate Customer Success Manager

Overview Join to apply for the DACH Associate Customer Success Manager (Scaled Team) role at HubSpot.
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust, increase product adoption and consulting on the HubSpot software in a scalable manner.
Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.
You Will Be passionate about customer success and experience in a Scale environment
Solve problems with curiosity and creativity
Embrace challenges and change
Invest in relationships with customers and colleagues
Use AI-powered recommendations and engagement tools to enhance how we prioritise outreach and support scalable customer success strategies
You Will Execute On The Following Responsibilities Work collaboratively in a team of CSMs managing a shared install base of customers
Collaborate on plays to drive programmes and strategies to help our customers grow at scale
Engage customers via both inbound shared email inbox and proactive outreach—including facilitation in a group setting—resolving customer needs by aligning them with the right resources
Use HubSpot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching
Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time
You Have Fluency in English and German, with strong verbal and written communication skills in both
Excellent problem solving, self starter, critical thinking and presentation skills
Aptitude for learning software
Prior experience in a customer service, project based or consulting role
A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication skills across diverse mediums: call, email, presentations, facilitations
The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
A verifiable track record of consistently meeting and exceeding goals
Experience working with evolving priorities—you're agile, proactive, and comfortable navigating ambiguity as customer needs and business strategies shift
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. Our culture is grounded in commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go, and Deliver with HEART. We’re building a company where people can do their best work and grow with our customers.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Germany Applicants: (m/f/d) - link to HubSpot/'s Career Diversity page. India Applicants: link to HubSpot India/'s equal opportunity policy.

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