Urgent) Customer Operations Coordinator

1 week ago

Dublin, Dublin City, Ireland Uniting Holding Full time
About NVD

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We've established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers' vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.

As our business continues to grow, we are looking for a Customer Operations Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to build a career in customer operations and logistics.

Why You'll Love Working Here

- Competitive salary with pension scheme

- Staff discounts on vehicle services + wellness initiatives

- Clear career path into operations, planning, or account management

- Ongoing training (Salesforce, reporting, process improvement)

- On-site parking & modern offices

- Supportive, team-oriented culture where your ideas matter

Access to our Employee Assistance Programme (EAP)

The Role

As a Customer Operations Coordinator, you'll be the vital link between customers and our internal teams, making sure vehicles move efficiently through the NVD Group supply chain — from arrival to final delivery.

You'll:

- Act as the main contact for customer queries, updates, and service issues

- Support daily operations with administration, scheduling, and reporting

- Generate invoices and process card payments

- Prepare operational reports (KPIs, customer insights, trends)

- Work with planning, workshop, and logistics teams to meet deadlines

- Resolve customer issues quickly and professionally

Contribute to internal projects and process improvements

What We're Looking For

- 3+ years' experience in administration, customer service, logistics, or operations

- Strong communication and relationship management skills

- High attention to detail and confidence handling multiple priorities

- Proficiency in MS Office (Excel, Word, PowerPoint) – Salesforce is a plus

- A proactive, adaptable approach — able to thrive under pressure

- Full clean Class B driving licence

(Experience in automotive or logistics is a plus, but we also welcome candidates from retail, hospitality, or service industries who have strong customer operations skills.)

Ready to Apply?

If you're looking for a role where you can grow, learn, and make a real impact in a supportive team, we'd love to hear from you. Apply today and take the next step in your career with NVD Group.

Equal Opportunities Statement

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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