Customer Operations Coordinator

3 days ago

Dublin, Dublin City, Ireland National Vehicle Distribution Full time

About CAFCO CAFCO is a trusted leader in vehicle services, supporting some of the most recognisable automotive brands in Ireland. As our business continues to grow, we are looking for a Customer Operations Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to build a career in customer operations and logistics. Why You'll Love Working Here Competitive salary with pension scheme Staff discounts on vehicle services + wellness initiatives Clear career path into operations, planning, or account management Ongoing training (Salesforce, reporting, process improvement) On-site parking & modern offices Supportive, team-oriented culture where your ideas matter Access to our Employee Assistance Programme (EAP) The Role As a Customer Operations Coordinator, you'll be the vital link between customers and our internal teams, making sure vehicles move efficiently through the CAFCO supply chain - from arrival to final delivery. You'll: Act as the main contact for customer queries, updates, and service issues Support daily operations with administration, scheduling, and reporting Generate invoices and process card payments Prepare operational reports (KPIs, customer insights, trends) Work with planning, workshop, and logistics teams to meet deadlines Resolve customer issues quickly and professionally Contribute to internal projects and process improvements What We're Looking For 3+ years' experience in administration, customer service, logistics, or operations Strong communication and relationship management skills High attention to detail and confidence handling multiple priorities Proficiency in MS Office (Excel, Word, PowerPoint) - Salesforce is a plus A proactive, adaptable approach - able to thrive under pressure Full clean Class B driving licence (Experience in automotive or logistics is a plus, but we also welcome candidates from retail, hospitality, or service industries who have strong customer operations skills.) Ready to Apply? If you're looking for a role where you can grow, learn, and make a real impact in a supportive team, we'd love to hear from you. ?? Apply today and take the next step in your career with CAFCO.

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