Operations Coordinator

2 days ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €52,000 - €73,000
Job Title: Community Operations Coordinator

About the Role:
We are seeking a highly skilled and dedicated individual to join our team as a Community Operations Coordinator. In this role, you will be responsible for handling reported issues, enforcing community standards, and providing exceptional customer service.

Main Responsibilities:
- Investigate & Resolve: Handle reported issues via our ticketing system, ensuring timely and effective resolution.
- Enforce Standards: Monitor and enforce our community standards, maintaining a safe and respectful environment.
- Stay Informed: Stay up-to-date on our client's products and community guidelines.
- Market Insights: Use your knowledge to identify scalable solutions for our user community.
- Data Analysis: Gather and analyze relevant data to enhance the user experience.
- Trendspotting: Recognize trends and escalate issues beyond policy guidelines to our global team.
- Efficiency: Identify workflow inefficiencies and suggest improvements.

Required Skills & Qualifications:
- Resilience: Operate effectively in a fast-paced, pressured environment.
- Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.
- Adaptability: Positively approach challenges with flexibility.
- Decision-Making: Prioritize, solve problems, and work collaboratively.
- Time Management: Manage and prioritize tasks to consistently meet KPIs.

Language Skills:
- Fluency in Albanian with an understanding of regional culture and trends.
- Proficiency in English (B2-C2).

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