Customer Service Representative

Join to apply for the Customer Service Representative (English & French) role at Consensus Cloud Solutions .

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization focused on connecting healthcare providers, payers, care teams, and technology innovators to unify multiple systems. We move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, and use NLP and AI to transform unstructured data into analytics-ready information for better patient care.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How You Will Impact The Organization
We are looking for someone who will provide an excellent customer experience to all of our customers. Enthusiasm, passion and energy are critical attributes for the position. Prior experience in a call centre environment is not required, but a customer service background is essential.

The successful candidate will be responsible for dealing with existing and future eFax & Jconnect customers and will answer inquiries by phone and e-mail on topics such as login issues, account changes or set-up, technical and troubleshooting issues, cancellation requests, product plans, billing inquiries and general customer support.

Responsibilities

Support customers efficiently, accurately and in a professional manner by phone and email.

Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.

Ensure that an amazing customer service is provided and escalate any issues or complaints.

Responsible for retaining existing customers that are calling/emailing to cancel their service.

Communicate and follow up with customers regarding their account inquiries raised.

Develop & maintain knowledge of the company’s products, services, policies and procedures.

Contact customers from time to time to collect payment or update their payment methods.

Report accurately on calls inbound & outbound, log and track details on company systems.

Ability to learn and utilize information to assist and help you solve customer problems.

Provide regular feedback (suggestions and improvements) to the team supervisor.

The candidate must be fluent (verbal and written) in English & French.

Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What You Will Bring To The Table

1+ year minimum experience in a customer service background.

Ability to work the required shift of the role 12:00pm - 9:00pm GMT.

Excellent communication skills (oral and written) in English & French.

Must be enthusiastic, friendly, professional, polite, and have a great attitude.

Great soft skills – empathy, patience, calmness, positivity, active listening, etc.

Previous customer service experience is a must (call center experience is an advantage).

Strong attention to detail, follow up skills and ability to multi-task.

PC proficiency; Knowledge of MS Word, Excel and Outlook.

Ability to work both independently and as part of a team.

Must have reliable internet (partial reimbursement is available).

You will stand out if you also have

Call Center Experience

Additional Details

Location requirements: Fully remote within Ireland

Schedule: 12:00pm - 9:00pm GMT

Travel requirements: N/A

Physical requirements: Must be able to sit for long periods, as well as long periods of screen time.

Technology requirements: Reliable, high speed internet

The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job does not have an expiration date and will remain open until a qualified candidate is hired.

We are not accepting agency submissions for this role.

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