Program Manager

Job Description

Program Manager - Global Market Operations

Corporate Title: Vice President

Location: Dublin

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Location Overview

Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.

Job Description

Project management role supporting Global Market Operations (GMO). The role focuses on delivery of key operations excellence, regulatory and mandatory change. The team’s objective is to deliver approved projects on time and on budget, achieving the target business benefits in a controlled and effective manner.

The change portfolio includes a mix of strategic, discretionary and mandated initiatives. The discretionary items aim to improve the client experience, support revenue growth, reduce operating costs, improve processing efficiency/control and support the delivery of new products and services. Mandates are driven by legal, regulatory, compliance or market changes.

We are seeking a senior project manager to join the team to support our current and upcoming book of work.

Responsibilities

- Plans, organizes, monitors, and controls project using appropriate tools and techniques to ensure project completion and benefits are achieved.

- Ensures that all applicable Global Change Standards, Enterprise and TOPEX procedures are followed for the project. Be accountable for the adherence to Enterprise Change Standards for all work under your remit.

- Central point of contact with responsibility for end-to-end project status, tracking against critical path deadlines and overall business measures of success, ensures appropriate checkpoints and engagement with stakeholders, support for escalations, etc.

- Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators

- Partners closely with Front Office, Operations, Technology and other support partners to develop the scope, deliverables, required resources, work plan, budget, and timing for the project. Meet with them regularly to provide transparency into project issues and decisions, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities for remediation.

- Work with end users to define business requirements, and prepare User Acceptance Testing, in line with testing strategy and Enterprise Change Standards.

- Prepares and executes deployment activities, and conduct post-implementation reviews in order to draw out lessons learnt and ensure benefit realization. Tracking any defect items through to an agreed resolution.

- Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders. Identify, Debate and Escalate.

- Supports Direct Manager, Program Manager and Portfolio Manager in documenting any Program/Project health reporting as required in a timely manner.

Skills

- Extensive project management - end to end including technical and operational readiness/Business Analyst experience.

- Proven experience with managing a medium/large project to plan, varying levels of stakeholders and ability to communicate effectively and influence decisions to achieve desired results.

- Knowledge of structured project management methods covering planning, status tracking, risk & issue management and status reporting.

- Proven problem-solving skills and strong decision-making skills with an assertive and proactive communication style.

- Must have strong organizational skills and be able to handle multiple tasks.

- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and work with limited direction and know when to elevate.

- Expert in using excel to analyse complex data set, in using PowerPoint to tell an effective story.

- Knowledge of Operational processing within Global Markets.

- Ability to work under pressure in a team environment.

- Presentable, confident and stakeholder focused, ability to conduct discussions with stakeholders at varying levels in the firm with different experiences and backgrounds in a confident manner.

- Experience of partnering with SME’s for requirements gathering, test preparation and test execution.

Additional skills

- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

- Excels in working among diverse viewpoints to determine the best path forward.

- Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

- Commitment to challenging the status quo and promoting positive change.

- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

- Global Markets experience.

Desired Qualifications

- PMP Certification

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

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