Customer Experience Agent
2 days ago
Customer Experience Agent (German or Dutch Speaking)
Dublin, Ireland
Whatnot
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping, and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team, you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.
Responsibilities
- Interact with buyers and sellers with a customer-first attitude ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
- Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research, and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
Qualifications
- 2+ years of support experience handling email and/or chat services.
- Weekend availability required.
- Fluent in English, German, and/or Dutch.
- Understanding of Ecommerce and Marketplace operations.
- Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
- Proactive problem-solver and process-improver.
- Knowledge of collectibles is a plus.
- Bachelor's degree preferred.
- Previous start-up experience is a plus.
Benefits
- Flexible Time Off Policy.
- Health Insurance options including Medical, Dental, Vision.
- Work From Home Support.
- Home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits.
- Monthly allowance on both food and wellness.
- Annual allowance towards childcare.
- Lifetime benefit for family planning, such as adoption or fertility expenses.
- 16 weeks of paid parental leave + one month gradual return to work.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
Apply for this job
To apply, please submit your resume and fill out the required fields.
#J-18808-Ljbffr
-
Customer Service Agent New
2 days ago
Dublin, Ireland CPL Full timeMy Client in the Motor Industry is hiring for a Customer Support Agent. Principle Job Purpose: Reporting to the Customer Hub Manager –, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings . Hours of...
-
Freight Forwarder
1 week ago
Dublin, Ireland Foremost Freight Full timeDue to continued expansion, Foremost Freight Ltd. are looking for a Freight Forwarder/Customs Clearance Agent to join their team. Duties & Responsibilities: Responding to freight forwarding enquiries in a timely manner and obtaining all relevant documentation Contacting airlines and shipping lines to obtain rates and arrange bookings Obtaining paperwork from...
-
Dublin, Ireland CPL Full timeGerman Speaking Customer Service Agent | Ireland We are looking for a positive person with a can-do attitude to join our team as a Customer Support Technical Agent, this is an entry level role and full training will be provided! We are recruiting for a fluent German speaker who would like the opportunity to work in Ireland! This is a fully remote position,...
-
Customer Care Agent
1 week ago
Dublin, Ireland Cpl Healthcare Full timeOur client is a world-class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. The Job: As an Inbound Customer Care Agent, you will act as the first point of contact for our...
-
▷ [Immediate Start] Customer Experience Agent
2 weeks ago
Dublin, Ireland Tbwa ChiatDay Inc Full timeWhatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping, and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and...
-
Restructure Agent
3 weeks ago
Dublin, Ireland Eolas Recruitment Full timeMy Dublin City Centre based client is recruiting for Restructure Agent this is a 6month contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism....
-
Restructure Agent
3 days ago
Dublin, Ireland Eolas Recruitment Full timeMy Dublin City Centre based client is recruiting for Restructure Agent this is a 6month contract working on a hybrid model. Job Responsibilities Engage directly with customers in arrears to explore and agree on sustainable long-term solutions for mortgage issues. Build strong customer relationships and handle complex arrears situations with professionalism....
-
Urgent: Customer Care Agent
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeLooking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for you! Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...
-
Apply Now: Customer Experience Team Lead
1 week ago
Dublin, Ireland Tbwa ChiatDay Inc Full timeCustomer Experience Team Lead - International Dublin, Ireland Whatnot Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located...
-
German Customer Care Agent
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeLooking for a 6 months contract and gain professional experience? Looking for remote options and Monday to Friday job? This is for you! Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities...
-
Sales Agent
1 week ago
Dublin, Ireland Leevin Hostel Full timeLeevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland. Are you looking to launch your career in the...
-
[High Salary] Dutch
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeOur client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. The Job: As an Inbound Customer Care Agent, you will act as the first point of contact for our...
-
Outbound Sales Agent
2 weeks ago
Dublin, Ireland Viking Cloud, Inc Full timeOutbound Sales Agent Location: Dublin Hybrid Working: In the office every Tuesday, Wednesday, and Thursday. Working from home on Mondays and Fridays. About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk...
-
Car Rental Sales Agent
3 weeks ago
Dublin, Ireland Europcar Full timeCar Rental Sales Agent- Dublin Airport. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Car Rental Sales Agent at our Dublin Airport location, reporting to the Customer Excellence and Revenue Manager. You will be first point of contact with the customer and will offer our clients an excellent...
-
Customer Service Technical Agent
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeWe are currently recruiting fluent German speakers to work in Technical Support. This role is an entry-level position as a Customer Support Technical Agent working with German Business to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...
-
Ramp Towing Agent
2 weeks ago
Dublin, Ireland Sky Handling Partner Full timeSky Handling Partner are looking for a talented Head Loader with previous experience to join our team at Dublin Airport. Title: Ramp Towing Agent Location: Dublin Airport Reporting to: Ramp Controller Key Performance Indicators · Delta experience desirable · Ability to work well under pressure · Ability to perform at a Strategic Management Level ·...
-
Customer Service Technical Agent
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeWe are currently recruiting fluent Danishspeakers to work in Technical Support. This role is an entry-level position as a Customer Support Technical Agent working with DanishBusiness to Business (B2B) queries. Full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking...
-
Danish Customer Support Agent
6 hours ago
Dublin, Ireland Work International Full timeTravel to vibrant Dublin and work with some of the world’s most famous brands! How would you feel if your office was nestled in the heart of a city known for its warm, welcoming atmosphere and rich history? Picture yourself in Dublin, where cobblestone streets lead to cozy pubs, stunning architecture, and lush green parks, all within reach.With a bustling...
-
German Inbound Customer Care Agent
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeAre you looking for a new challenge? Originally from Germany, studied in the Netherlands, now myself living in Ireland, I am recruiting for a German Inbound Customer Care Agent (Work from Home / Remote). Perfect for someone with a little bit of Customer Contact experience, let's say from Hospitality or Retail! Your new challenge - You will solve issues...
-
Telesales Agent
2 weeks ago
Dublin, Ireland Cpl Healthcare Full timeTELESALES AGENT We're looking for a candidate that is highly target driven with strong experience working with sales or retention preferably in a Utilities industry. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun. Your New Role Responsibilities: -...