Customer Service Coordinator

6 days ago

Dublin, Dublin City, Ireland beBeeOrderManagement Full time €51,000 - €63,000
Job Description

This is an excellent opportunity to work in a collaborative, multicultural environment that values continuous improvement and personal development.

  • Manage the end-to-end order process by ensuring seamless coordination between various departments.
  • Process customer orders upon receipt with accuracy and promptness, providing timely updates on order status.
  • Prepare daily, weekly, and monthly reports according to business requirements, highlighting key performance indicators.
  • Provide basic product information to customers, addressing their queries and concerns effectively.
  • Resolve queries related to orders, stock availability, deliveries, and invoices in a professional and courteous manner.
  • Process returns and ensure smooth resolution of issues, maintaining high levels of customer satisfaction.
Key Responsibilities
  • Communicate effectively with internal stakeholders, including sales teams, warehouse staff, and management.
  • Demonstrate genuine care, empathy, and professionalism in handling customer concerns, escalating complex issues when necessary.
  • Support a positive and cooperative team environment, fostering a culture of open communication and collaboration.
Candidate Profile

The ideal candidate should have native or near-native fluency in German and advanced English (C1/C2) skills, with proficiency in Microsoft Office and general PC literacy.

Educational Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.

Desirable Skills:

  • Strong sense of responsibility and continuous improvement mindset, with excellent organizational, interpersonal, and problem-solving abilities.
  • Team-oriented with the ability to collaborate toward business goals, demonstrating adaptability and flexibility in a fast-paced environment.
  • Empathetic and customer-focused with strong ownership of tasks, prioritizing quality and efficiency.
  • SAP knowledge is an advantage, though full training will be provided.

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