Customer Service Coordinator

5 days ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €55,000

We are seeking a detail-oriented and proactive Customer Coordinator to ensure efficient vehicle movement through the supply chain while maintaining clear communication with customers.

This role plays a vital part in ensuring vehicles move efficiently through the supply chain, managing customer relationships and providing administrative support.

  • Serve as the main point of contact for customer queries, updates, and service issues
  • Generate non-account holder invoices and process credit card payments.
  • Provide full administrative support to the Customer Operations Department
  • Generate and present operational reports (KPIs, trends, customer insights)
  • Maintain accurate records using internal systems
  • Support internal projects and continuous improvement initiatives
  • Collaborate with planning, workshop, and logistics teams to meet SLAs
  • Manage and resolve customer complaints professionally and promptly
  • Assist senior management with reporting, scheduling, and coordination

Benefits:

  • Competitive salary
  • Company pension scheme
  • On-site parking
  • Ongoing training and development
  • Opportunities for career progression within a growing business
  • Supportive, team-oriented work culture
  • Employee assistance programme (EAP)
  • Staff discounts and wellness initiatives

You will bring:

  • Minimum 3 years' experience in an administrative role, preferably in logistics or automotive
  • Excellent communication and relationship management skills
  • High attention to detail and ability to handle multiple priorities
  • Proficient in MS Office; Salesforce experience is a plus
  • Proactive, adaptable, and able to work well under pressure
  • Full clean Class B driving licence

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