Customer Experience Specialist

4 days ago

Cork, Cork, Ireland beBeeCustomerService Full time €36,000 - €55,500

Customer Service Ambassador

We are seeking a skilled and dedicated professional to join our team as a Customer Service Ambassador. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences that exceed expectations.

You will respond to customer inquiries about property facilities, services, and room accommodations, providing accurate and helpful information to support our vision of being the world's favourite travel company. You will also handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels.

The ideal candidate will possess excellent verbal and written communication skills, be adaptable, and enjoy working in a diverse environment. You will also be able to build rapport easily and identify customer reservation needs to maximise revenue.

Key Responsibilities:

  • Provide customer support through assistance and guidance in issue resolution, and open communication with properties and related company contacts.
  • Process reservation requests and support basic loyalty and customer care requests.
  • Apply sales techniques to maximise revenue and ensure compliance with policies and procedures.

About Us

We offer a dynamic and inclusive work environment with opportunities for growth and development. Our team is committed to ensuring our associates explore and realise their full potential. We provide clear career paths and opportunities to grow right from the start; 39 departments, 95 job roles ranging from customer services, social media, to digital content management.

What We Offer

  • Flexible Working Arrangements to accommodate busy lives.
  • Leave of Absence programme, Paid Sick leave, Parents Leave, Parental Leave, Full Paid Maternity Leave.
  • Incentive Programme, Life Assurance, and travel and bike-to-work schemes are available from the get-go.
  • Free health insurance after 90 days, including eye care, and a private pension.
  • Up to 100% Educational Assistance and an Employee Assistance Program.

Requirements

To be considered for this role, you must complete the application process below and apply via CV.

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