Product Expert Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeTechnologist Full time €65,000 - €90,000
Technical Solutions Team

We are product experts who enable our company's growth by educating clients and ensuring customer satisfaction.

Our team shares technical and product expertise with customers through multi-channel support, demos, and presentations.

  • You'll join a team where you'll be challenged and witness your contributions to the company.

At our company, we value our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure employees can create a work-life harmony that best fits them.

Key Responsibilities
  • Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical issues while continuing to educate clients on the platform.
  • Reproduce technical issues and dive into 600+ integrations.
  • Become demo certified and lead a product demo to customers.
  • Participate in product conversations with internal teams based on feedback from client interactions.
  • Train as a highly knowledgeable specialist in one or more product areas.
  • Work from an office 3 - 5 days per week.
Requirements
  • CS / Engineering major and/or Bootcamp graduate.
  • Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.).
  • Self-motivated, detail-attentive, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • An effective written and verbal communicator.
  • A tinkerer with some programming experience and a basic knowledge of Linux.
  • Able to work a rotating schedule that requires weekend availability.
Benefits and Growth
  • Generous global and US benefits.
  • New hire stock equity (RSUs) and employee stock purchase plan.
  • Continuous career development and pathing opportunities.
  • Product training to develop an in-depth understanding of our product and space.
  • Best in breed onboarding.
  • Internal mentor and buddy program cross-departmentally.
  • Friendly and inclusive workplace culture.
Important Note

Some benefits may vary based on the country of employment and the nature of employment with the company.

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