Digital Adoption Expert

3 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time £35,810 - £52,440

Digital Adoption Excellence Role

Join our team of professionals who are passionate about delivering exceptional customer experiences.

Job Description

We are seeking a highly skilled Technical Support Engineer to join our growing team. As a key member of our support team, you will be responsible for providing prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction.

Key Responsibilities:

  • Communicate with customers via email, live chat, and screen shares.
  • Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
  • Develop in-depth knowledge of our products and their features.
  • Engage with customers to understand and fulfill their goals with our solutions.
  • Apply and share best practices for optimal use of our products.
  • Innovate and propose ideas for enhancing the overall customer experience.

Our ideal candidate has:

1+ years experience in software support or customer service.

Fluent in English (verbal and written).

Problem-solving skills with a customer-first approach.

Knowledge of HTML, jQuery, CSS.

Experience in various communication formats (written, live chat, conference calls, in-person).

Ability to grasp and articulate new technologies quickly.

Proficient in using application logs, browser dev tools, and other diagnostic tools.

Independent and teamwork capabilities.

Poise and articulation in challenging customer interactions.

Required Skills and Qualifications
  • Software support or customer service experience.
  • English language proficiency.
  • Problem-solving skills.
  • HTML, jQuery, CSS knowledge.
  • Communication skills.
  • Diagnostic tool proficiency.


What We Offer

Competitive compensation package.

Opportunities for professional growth and development.

Collaborative and dynamic work environment.

Benefits

At WalkMe, we value diversity, equity, and inclusion and are committed to creating a workplace where every employee has an equal opportunity to achieve success.

To apply for this role, please submit your resume and cover letter.

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