Chief Guest Experience Ambassador

6 days ago

Ballina, Mayo County, Ireland beBeeGuestExperience Full time €30,000 - €40,000
Job Title

We are currently looking for a dynamic and dedicated Guest Experience Expert to join our Front of House Team.

Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience.

This 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments.

The successful candidate will be responsible for:

  • Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.
  • Adhere to Forbes 5-star and Red Carnation Hotel Standards.
  • Ensure timely availability of agreed-upon services and products for guests.
  • Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).
  • Create personalised plans for guests upon request.
  • Communicate special service requests for VIP guests before, during, and after their stay.
  • Enhance the experience for junior guests and introduce a 'WOW' factor through proactive care.
  • Collaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standards.
  • Continuously identify improvements to service standards with Senior Management approval.
  • Complete a thorough handover before shifts end for consistent communication.
  • Communicate VIP guest personal plans across all departments.
  • Maintain thorough knowledge of the castle and its offerings.
Requirements

The ideal candidate should:

  • Be self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
  • Be a fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
  • Have excellent communication and interpersonal skills.
  • Display strong organizational abilities with a talent for prioritising tasks effectively.
  • Have a commitment to delivering quality customer service.
  • Be a people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
  • Be a collaborative team player who actively participates in team projects.
  • Be flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
  • Capable of handling high-pressure situations and busy periods with composure.
  • Knowledgeable about Forbes 5-star standards.
  • Using innovative, adaptable, and flexible in approach.
  • Legally eligible to work in Ireland.
Benefits

We offer:

  • Professional, award-winning training and development opportunities.
  • Discounted accommodation rates with Red Carnation Hotel Collection.
  • Annual Staff Appreciation Party and other Employee Recognition Events.
  • Discounted rates with many local businesses and third-party service providers.
  • Heavily subsidised accommodation (subject to availability).
  • Free meals on duty.
  • Complimentary dry cleaning of business attire.
  • Recommend friend and family bonus scheme.
  • Two paid volunteering days each year.
  • Holiday allowance increasing with length of service up to 25 days.
  • Hotel-based recognition incentives.
  • Free access to Employee Assistance Programme.

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