IT Service Delivery Specialist

5 days ago


Dublin, Dublin City, Ireland beBeeService Full time €70,000 - €100,000
IT Operations Manager

Our ideal candidate will be a seasoned professional with expertise in IT service delivery, committed to driving continuous improvement and fostering strong relationships with vendors and stakeholders.

Key Responsibilities:
  • Support the Head of IT Ops in delivering high-quality services across the ITIL lifecycle
  • Lead incident & problem management processes, identifying root causes and implementing preventative solutions
  • Manage and improve supplier relationships and performance
  • Drive process documentation, compliance (DORA, ISO), and audit support
  • Become an advocate for IT Service Management across the entire business
Requirements:
  • 7+ years in IT Service Management, ideally within a regulated financial services environment
  • Strong understanding of ITIL (certified in v3 or v4) and DORA regulations
  • Experience with ITSM tools like ServiceNow, Jira, or Autotask
  • Confident communicator and negotiator with top-tier stakeholder/vendor management skills
  • Analytical mindset with a knack for problem-solving in fast-paced environments


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