Medical Product Support Specialist

2 days ago


Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €60,000
Key Technical Support Role

As a key player in our technical support team, you will be the first point of contact for customers requiring assistance. Your primary responsibility will be to provide expert advice and ensure every customer interaction is positive and professional.

Core Responsibilities:
  • Deliver exceptional customer service via phone and email, ensuring timely resolution of technical issues in German or Norwegian and English.
  • Diagnose and resolve technical problems by asking insightful questions and guiding customers through solutions for our range of medical products.
  • Document all interactions with precision, following strict guidelines to maintain accurate and compliant records.
  • Communicate findings clearly and effectively to customers, providing peace of mind and resolution.
Required Skills and Qualifications:
  • Essential: Full professional fluency in German or Norwegian and English.
  • A curious and analytical mindset with a passion for problem-solving and attention to detail.
  • Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
  • A customer-centric approach, dedicated to delivering exceptional service even in challenging situations.
Benefits of the Role:
  • Opportunity to work with a world-leading MedTech company.
  • Chance to develop your technical skills and expertise.
  • Collaborative team environment.


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