Operational Lead

2 weeks ago

Cork, Cork, Ireland beBeeOperationalLead Full time €55,000 - €75,000
**Job Overview**The Operational Lead role is a pivotal position within our organization, responsible for driving operational excellence through effective incident management, problem management, and ensuring adherence to best practices in documentation. As an experienced professional with a strong track record of managing day-to-day operational workflows, you will collaborate closely with cross-functional teams to optimize processes and enhance service delivery.**Key Responsibilities:**- Incident Management: Lead and manage incident lifecycle from detection to resolution, ensuring timely communication and minimal business impact.- Cross-Functional Collaboration: Coordinate and prioritize Support tasks and required sessions, working closely with Business and Technical Subject Matter Experts (SME), Product Owners, and Support Team teams to ensure clear and actionable items.- Operational Metrics and KPIs: Monitor operational metrics and KPIs to identify trends and areas for continuous improvement.- Documentation and Compliance: Maintain comprehensive and high-quality documentation of incidents, operational procedures, and process changes in alignment with organizational standards.- Problem-Solving and Decision-Making: Collaborate with stakeholders across multiple teams to facilitate effective problem-solving and decision-making.- Operational Best Practices: Implement and enforce operational best practices, ensuring compliance with regulatory and internal governance requirements.- Process Automation: Drive root cause analysis for recurring incidents and propose preventive measures.- Data Stewardship: Act as data steward for assigned domains, ensuring data accuracy, resolving quality issues, and coordinating with IT and data owners to maintain compliance and governance standards.**Required Skills and Qualifications:**- 4-5 years of experience in incident management, operational support, or related roles within a fast-paced environment.- Proven experience in Problem Management and Support Processes.- Strong organizational skills with a commitment to maintaining clear and thorough documentation.- Excellent communication skills, both written and verbal, to effectively engage with technical and non-technical stakeholders.- Ability to work independently and lead initiatives with minimal supervision.- Familiarity with IT Service Management principles or similar service management frameworks.- Experience with tools such as ServiceNow, JIRA, Confluence, or similar platforms.**Benefits and Opportunities:**We offer a premium workspace with flexible hybrid working options, healthcare, pension, and life assurance benefits, subsidized canteen, on-site gym, travel subsidies, and on-site parking. In-house People Development services, Educational Assistance, and well-being initiatives are also available.**About Us:**We're a global healthcare leader with a diverse team of employees across various nationalities. Our mission is to unite caring with discovery to make life better for people around the world.

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