Senior Digital Transformation Leader

About Us

We are a leading healthcare company that helps people live more fully at all stages of life. Our diverse portfolio spans the spectrum of healthcare, with businesses and products in diagnostics, medical devices, nutritionals and pharmaceuticals.

We have operations in over 160 countries and employ thousands of colleagues around the world. Our mission is to improve lives through innovative technologies and solutions.

Job Description

The Senior Manager, Digital & eCommerce Delivery will lead the delivery of digital solutions across business lines and global geographies. Responsibilities include defining and driving social, mobile, web and marketing automation solutions to drive customer engagement.

Main Responsibilities

• Collaborate with senior business and IT stakeholders to define program vision, strategic objectives, and success metrics.
• Lead portfolio planning and prioritization, ensuring alignment with enterprise digital strategy and customer experience goals.
• Establish governance frameworks to monitor performance, manage risks, and ensure transparency across all program activities.
• Oversee the delivery of a high-value portfolio of digital initiatives, ensuring quality, timeliness, and budget adherence.
• Drive proactive risk management, scope control, and change management to ensure program stability and stakeholder confidence.
• Provide executive-level reporting and insights to support strategic decision making and resource allocation.
• Develop processes that improve team productivity and efficiency.

Incident Management & Operational Resilience

• Lead the incident management function for the portfolio, ensuring rapid response and resolution of critical IT issues.
• Establish and maintain incident response protocols, escalation paths, and communication plans.
• Collaborate with support teams and business stakeholders to minimize disruption and restore services efficiently.
• Conduct root cause analysis and post-incident reviews to drive continuous improvement and prevent recurrence.
• Monitor incident trends and implement proactive measures to enhance system reliability and service quality.

Resource and Team Management

• Manages performance, coaches team members, and resources team appropriately to deliver on objectives while driving a culture of excellence.
• Coordinate resources to ensure project needs are addressed and effectively assign tasks and deliverables to team members based on their abilities.
• Supervises, motivates and mentors cross-functional/cross-divisional project team of project managers and business analysts.

Accountability and Impact

• Direct oversight of strategic programs with significant visibility at the executive level.
• Final decision authority on program-level budgets, delivery timelines, incident resolution strategies, and resource commitments.
• Responsible for mission-critical initiatives and incident response efforts that span divisions and geographies.

Requirements

• Bachelor's Degree in Business, Computer Science, or related discipline.
• Minimum 9 years of experience in project management, business systems analysis, or software development.
• Minimum 6 years of managing projects in digital marketing, web design, mobile or interactive media.
• Experience or familiarity with technologies and best practices in areas not limited to: Customer experience, CRM, marketing/sales automation, web content management, e-commerce, PCI, mobile solutions, social engagement, data driven marketing (DMP), and health care.
• Experience managing release cycles or programs involving multiple projects managers and cross-functional development/testing teams.
• Excellent track record in delivering complex and cross functional programs.
• Strong leadership skills with the ability to lead Agile Scrum teams.
• Knowledge of software development practices (e.g. Agile/Scrum, Kanban, SAFe) and tools (e.g. JIRA, Confluence).
• Experience working in matrix global organization where success requires broad orchestration of resources and services.

Benefits

As a Senior Manager, Digital & eCommerce Delivery, you will have the opportunity to work on a variety of exciting projects and develop your skills in digital transformation, customer experience, and leadership.

We invite you to apply today