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Night Operation Manager
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As a Lead Night Operations Specialist, you will have the opportunity to take your career to the next level and make a meaningful impact in a dynamic environment.
This is a key leadership position that requires a strong understanding of hotel operations and exceptional people management skills.
You will be responsible for ensuring the smooth and efficient operation of the hotel at night, delivering outstanding customer service, and leading a team of staff members.
Your key responsibilities will include:
- Guest relations and overall health & safety at night
- Managing front office duties, including running the night audit report and processing guest check-ins/check-outs
- Leading the team to achieve goals and develop their careers
We are committed to promoting from within and offer a range of benefits, including:
- Free employee meals on duty
- Discounted F&B in all properties
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Save As You Earn Scheme (SAYE)
- Pension access
To be successful in this role, you will need:
- 2-3 years experience in a similar night or reception role
- Excellent knowledge of the hotel business and previous hospitality experience
- Good computer skills and proficiency in Opera
- Knowledge and experience of using electronic front office systems
