Client Delivery Professional

1 week ago

Dublin, Dublin City, Ireland beBeeDelivery Full time €64,444 - €90,380
Client Delivery Expert

Job Title: Contractor - Client Operations & Service Delivery Manager (Operations, Support & Sprint Management)

Location: Remote within Ireland (occasional Dublin office days)

Type: Contract

About the Role:

You will oversee three interconnected areas of client delivery operations:

  • Managing end-to-end delivery processes to ensure all client commitments are met and SLAs achieved.
  • Overseeing the client support process through Jira Service Desk, driving resolution times, and ensuring escalation management.
  • Leading the Client Services teams agile sprints in Jira, ensuring planned work is delivered on time and aligned to client priorities.

Key Responsibilities:

  • Client Delivery Operations: Own the client delivery process for projects and change requests in Fusion. Coordinate with Sales, Product, and Technical teams to ensure seamless handovers and execution. Track and report on delivery KPIs, SLAs, and milestone progress.
  • Support Management: Oversee the support queue in Jira Service Desk, ensuring prioritisation and resolution targets are met. Act as the escalation point for critical or complex support cases. Analyse support trends to identify recurring issues and collaborate with Product to address them.
  • Sprint Management: Lead sprint planning, backlog refinement, and retrospectives for the Client Services team. Use Jira to track tasks, monitor progress, and remove blockers. Ensure change requests and client delivery tasks are correctly prioritised.

Required Skills and Qualifications:

  • Proven experience in operations, service delivery, or support management within a SaaS or tech-driven environment.
  • Strong organisational skills with the ability to manage multiple streams of work.
  • Excellent stakeholder management skills, able to work with clients, internal teams, and executives.

Benefits:

  • Work on a market-leading platform used by high-profile clients.
  • A role with significant influence over client satisfaction and operational efficiency.
  • Collaborative, innovative culture with opportunities to shape processes and delivery methods.

Why Join Us?

Collaborative and innovative working environment

Market leading platform

Significant influence over client satisfaction and operational efficiency

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