Hotel Customer Care Specialist

1 day ago

Cork, Cork, Ireland beBeeReservations Full time €40,000 - €55,000
Customer Service Representative

We are seeking a skilled and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for guests, handling their queries and concerns in a professional and courteous manner.

Main Responsibilities:

  • Process reservations, cancellations and modifications promptly.
  • Handle guest enquiries relating to the hotel including reservations, dining, and general queries in a competent and efficient manner.
  • Respond to all Guest/prospective guests enquiries by email in a professional, efficient and friendly manner.
  • Describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
  • Proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve upsell e.g. upgrades, dinner, activities etc. are maximized.
  • Carry out all duties in line with departmental Standards Manual.
  • Have a thorough knowledge and understanding of all standards of performance and delivery within the Rooms department.
  • Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
  • Be fully aware of any menu updates, hotel promotions, corporate promotions or special events.
  • Be knowledgeable and informed about the introduction of products.
  • Answer the switchboard in a friendly & engaging manner, directing calls appropriately

About Our Benefits:

  • World class employee changing facilities and a stylish employee restaurant Croi.
  • Bespoke Montenotte uniforms for all guest-facing employees.
  • Group discount HSF Health Plan.
  • Learning & development opportunities.
  • Career guidance & coaching.
  • Culinary apprenticeships.
  • Trainee management development programmes.
  • Internships & work placement opportunities.
  • Graduate development programmes.
  • Employee wellness programmes.
  • Trained mental health first aiders & an employee assistance programme.
  • A free meal in our employee restaurant Croi while on duty.
  • Free use of the Motion Health Club with facilities including:
  • Free weekly employee exercise class every Thursday morning.
  • Access to personal training & fitness assessments.
  • 25% discount off food in Panorama.
  • 25% discount off spa treatments at Bellevue Spa.
  • Access to the cycle to work scheme.
  • Access to the travel pass scheme.
  • Employee engagement and recognition programmes.
  • Referral reward scheme.
  • Opportunities to participate in sustainability and health & safety opportunities.
  • #MPeople events.
  • #MPeople sporting activities.
  • #Mpeople community engagement with our local community & our charity partner.

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