Senior Technical Support Specialist

1 week ago

Cork, Cork, Ireland beBeeTechnical Full time €55,000 - €85,000
Job Overview

We are seeking a highly skilled engineer to provide advanced technical support skills on ALM, LRE and UFT. The successful candidate will be responsible for providing a single point of contact into the OpenText Technical Support organization, assisting customers with their OpenText environment, configuration and support requirements.

Key Responsibilities
  • Act as a single point of contact for all technical support cases on ALM, LRE or UFT.
  • Develop an in-depth understanding of your customers' OpenText environment and configuration to resolve their support cases more efficiently,
  • Develop a strong working relationship and act as an extension of the customer's technical team,
  • Provide reactive and proactive technical support and guidance to assigned customers to improve the performance and reliability of their OpenText solutions and minimize operational issues,
  • Coordinate with other OpenText support experts and Product Engineering to expedite timely resolution of support cases.
Requirements
  • Calm analytical approach to problem solving and excellent troubleshooting skills.
  • Professional manner with excellent communication skills, authoritative voice during critical situations.
  • Strong relationship and team building skills, ability to negotiate and resolve conflict.
  • Helpful, flexible and willing to go the extra mile to ensure customer satisfaction.
  • Advanced technical support experience with ALM, LRE or UFT.
  • Familiarity with Windows and Linux administration, advanced networking knowledge including TCP/IP, Firewalls, Proxy servers.
  • Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server) and web technologies (HTTP/SSL/web servers).
  • Cloud experience: AWS, Azure, GCP.
  • Containers experience: Docker/Kubernetes or open-source alternatives.
  • Python, Java and Shell scripting.
  • Bachelor's degree preferred with previous working experience in a customer support environment.
About the Role

This is an opportunity to join a global community where trust is foundational, the bar is raised, and outcomes are owned. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit.

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