Technical Solutions Specialist

7 days ago


Dublin, Dublin City, Ireland beBeeEngineering Full time €100,000 - €150,000
Job Overview

Customer service platforms are transforming the way businesses interact with their customers. Front, an AI-powered platform, brings core support channels into a modern and intuitive workspace.

As a Solutions Engineer, you will develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front's platform to connect and interface with third-party applications and systems.

Key Responsibilities
  • Partner with account executives to engage top prospects and ensure they maximize the value they receive from Front.
  • Work with customers to understand and validate technical requirements.
  • Customize and deliver product demonstrations highlighting unique value and benefits tailored to client needs.
  • Act as a technical project manager for pilot projects, ensuring they meet client expectations.
  • Collaborate with product teams to influence feature development based on customer feedback.
Requirements
  • Three to five years of experience in solutions engineering or architecture at a SaaS company with complex workflow automation products or customer support platforms.
  • Proven success partnering with sales teams in an enterprise capacity.
  • Strong understanding of software design principles and architecture patterns.
  • Experience developing and implementing custom solutions between multiple platforms with available API endpoints.


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