Highly Skilled Network Support Specialist Wanted
5 days ago
We are seeking a highly skilled Network Support Engineer to join our team. As a key member of our network team, you will be responsible for delivering exceptional technical support to our clients and ensuring the smooth operation of our network infrastructure.
About the Role
In this exciting role, you will work closely with our network team to identify and resolve network issues, provide technical assistance to clients via various communication channels, and collaborate on implementing and maintaining network systems and security protocols.
Key Responsibilities:
- Provide timely and effective technical support to clients through telephone, email, and remote desktop access.
- Troubleshoot and resolve network incidents in a prompt and professional manner.
- Monitor network performance and proactively identify potential issues.
- Collaborate with the network team to design, implement, and maintain network infrastructure and systems.
- Maintain accurate documentation of network configurations and procedures.
- Contribute to developing and implementing network security protocols and best practices.
- Train clients on network operations and troubleshoot common network problems.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 3-5 years of experience in network support and troubleshooting.
- Strong understanding of network protocols, switches, routers, and firewalls.
- Proven experience in configuring and maintaining network infrastructure and systems.
- Knowledge of network security protocols and best practices.
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
- Fluency in English is required.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for growth and advancement within the company.
- Flexible work hours and remote work options.
- A collaborative and inclusive work environment.
- Training and development opportunities.
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