Performance Improvement Manager
4 days ago
We are a leading airport services provider, committed to delivering exceptional service to our customers. As an Operations Services Coordinator, you will play a critical role in ensuring the highest level of service delivery through effective contract management and performance assurance. Your primary focus will be on contract performance, KPIs, and standards.
Key Responsibilities:
- Manage and coordinate contract performance assurance teams to ensure operational standards are consistently measured and reported.
- Develop and implement audit schedules to track performance and ensure compliance with KPIs and standards.
- Coordinate with contractors and operations teams to ensure consistent delivery of services and maintain high-quality standards.
- Lead monthly SLA reviews and scorecards with cleaning contractors to drive contract performance and improve overall service delivery.
Requirements:
- Minimum 5 years' experience in airport operations or a related field.
- Strong understanding of KPI reports, Excel, Word, and PowerPoint.
- Experience in audit development and contract coordination is an advantage.
- Self-motivated, results-driven individual with high-level relationship skills and ability to develop and strengthen teams.
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