Customer Service Ambassador

8 hours ago

Cork, Cork, Ireland beBeeCustomer Full time €45,000 - €60,000
Customer Support Specialist

We are seeking a highly skilled and dedicated individual to join our customer support team.

The successful candidate will be responsible for delivering exceptional customer service, using key metrics to drive decisions and support business growth.

Key Responsibilities:
  • Develop a strong understanding of customer needs and maintain close relationships with assigned accounts
  • Support daily, monthly, and quarterly operations to meet customer requirements
  • Monitor and manage costs in line with contract pricing
  • Collaborate with cross-functional teams to achieve company objectives
  • Drive process improvements within the customer service function
  • Participate in customer meetings, including Quarterly Business Reviews
  • Report operational performance to senior management
  • Use KPIs to track and improve team performance
  • Identify and address root causes of inefficiencies
  • Contribute to strategic initiatives that enhance business competitiveness
  • Train and support new team members
  • Manage stakeholder expectations effectively
Requirements:
  • Must be based in Ireland, the UK, or France
  • Fluency in French is a strong plus
  • Experience in a high-volume, customer-facing environment preferred
  • Proven problem-solving and change management skills
  • Ability to travel domestically and internationally
  • Strong written and verbal communication
  • Excellent collaboration and influencing skills across global teams
  • Proficiency in Excel
  • Familiarity with Six Sigma/Lean processes is advantageous

This is an exciting opportunity to work in a dynamic environment and make a real impact on our customers' experiences.

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