Senior Technology Service Manager

1 week ago

Cork, Cork, Ireland beBeeServiceDelivery Full time €100,000 - €120,000
Purpose-Led Work: Delivering Results

As a Manager, you will form part of an accomplished team of solutions-driven professionals to drive forward projects and programmes from strategy to execution. Your role involves working collaboratively with cross-functional teams to deliver high-quality services that meet client expectations.

Main Responsibilities:
  • Oversee the end-to-end delivery of technology services, ensuring timely completion of projects and alignment with business objectives.
  • Maintain effective day-to-day client interactions and serve as the primary point of contact for service-related matters.
  • Collaborate with teams to design and implement service delivery strategies that align with business goals.
  • Monitor and report on service delivery metrics, proactively addressing issues that could impact performance.
  • Conduct regular service reviews with clients to assess satisfaction and gather feedback for continuous improvement.
  • Develop and maintain strong client relationships, ensuring high levels of service and retention.
  • Lead a team of service delivery professionals, providing coaching and development opportunities to enhance skills and knowledge.
Your Expertise

You will possess a solid understanding of technology service management principles and practices across one or more of SAP, Oracle, Workday, Microsoft, and/or Salesforce.

Strong leadership skills with a proven track record of managing teams and projects, coupled with excellent communication and interpersonal skills to manage client relationships effectively.

Proficient in project management methodologies and tools, with the ability to analyze data and derive insights for performance improvement.

Experience with ITIL frameworks and service management software is highly desirable.

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