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Customer Support Specialist

1 week ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

At Cpl Healthcare, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Job Description:
  • Provide information on pension payments
  • Handling requests on missing payments
  • Providing information on previous payment
  • Provision of information on cheques
  • Provision of movements carried out
  • Provide information on payment methods
  • Provide consultancy concerning the most efficient methods of payments available
  • Provide customers with information on the choice of payment methods
  • Process changes to instructions regarding payment tools
  • Handle questions on international payments
  • Process changes of personal data and customer addresses
  • Process changes on payment preferences
  • Handle enquiries on payment methods, Western Union and cheque payments

Education and Experience:

Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.

Essential Skills and Abilities:

  • Ability to function in a fast-paced environment where standard of quality and timeliness are established
  • Must possess excellent PC skills
  • Goal orientated
  • Ability to speak, read and comprehend required language(s), including English and possess good verbal communications skills
  • Superior listening skills
  • Ability to deliver information at customer's knowledge level in an understandable manner
  • Strong interpersonal skills and ability to think independently and follow through effectively
  • Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
  • Numerate and possess excellent attention to detail

Benefits:

  • Hybrid-working model (Currently Remote, subject to change)
  • Training & Development
  • Internal career progression opportunities
  • Employee assistance programme (EAP)
  • Hive medical cash plan
  • PRSA Scheme
  • Employee engagement initiatives
  • Bike to work scheme

We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.