Device Repair Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeElectronics Full time €53,000 - €74,000

Job Description:

We are seeking a skilled Device Repair Specialist to join our workshop team. As a key member of our team, you will be responsible for managing the repair of devices returned to us by our customers.

Your primary objective will be to provide technical assistance to our customers, field engineers, and the sales team, communicating with them via various channels such as email, telephone, or face-to-face interactions.

Main Responsibilities:

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  • Provide technical support to customers, field service engineers, clinical support, and the sales team.">
  • Attend internal and manufacturer's training courses, which may require travel outside of Ireland annually.">
  • Liaise and communicate with suppliers to resolve problems or report incidents/issues requiring manufacturer input.">
  • Manage stock and perform administrative tasks.">
  • Be responsible for completing tasks allocated within the workshop team, following processes and procedures recommended by the original manufacturer.">
  • Ensure all activities are recorded accurately on our Service Management system.">

Required Skills and Qualifications:

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  • The ideal candidate will hold a third-level qualification in biomedical engineering, electronics, electrical engineering, or applied science.">
  • Good aptitude for electronic circuits and soldering techniques is required.">
  • Proficient computer skills, with knowledge of Microsoft Outlook, Word, and Excel.">
  • Ability to work independently and as part of a team.">
  • Previous experience in a customer support role is advantageous.">
  • Excellent communication and interpersonal skills, both verbal and written.">
  • Ability to understand and follow manuals, work instructions, and related information.">
  • Ability to understand, implement, and maintain quality standards set by UniPharmedtech and the equipment manufacturer.">
  • Knowledge of basic computer technology, PC repair, and networking is advantageous but not essential.">

About Us:

We are a leading company in supplying and supporting diagnostic, measurement, and Clinical IT equipment across Ireland and the UK. Our focus areas include ICU, Coronary Care, Operating Rooms, and Maternity. The pre-hospital division supplies AEDs, training devices, and primary care/GP supplies.

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