
Senior Relationship Manager
1 day ago
We are dedicated to delivering exceptional results and fostering lasting partnerships with our clients.
The successful candidate will be a proactive team player with a flexible approach to supporting a range of client success initiatives and campaigns. They will assist in managing client relationships, updating the customer relationship management system, coordinating deliverables, and ensuring seamless communication between the company and its clients.
- Client Support: Collaborate with the Client Success Manager to develop client plans and communication strategies, while also serving as a point of contact for assigned client inquiries, providing timely and effective responses.
- Account Management: Assist the Client Success Manager with onboarding new clients, maintaining accurate client records on the CRM, and preparing account updates for regular internal meetings as well as client interactions.
- Relationship Building: Foster positive client relationships by understanding their needs and aligning them with company solutions in support of the Client Success Manager.
- Project Coordination: Approach work with a project mindset, ensuring client deliverables are met within established timelines.
- Reporting: Compile and present client metrics, preparing reports to share insights with the Client Success Manager and other key stakeholders.
- Issue Resolution: Identify and escalate potential challenges, offering proactive solutions to address client concerns.
- Process Improvement: Contribute to the development and refinement of workflows to enhance the client experience.
Required Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 1–2 years of experience in account management, client services, or a similar role, preferably in the industry.
- Strong interpersonal and communication skills, both verbal and written.
- Highly organized with excellent attention to detail.
- Proficient in Microsoft Office Suite and CRM tools (e.g., Zoho or similar software platforms).
- Ability to multitask and prioritize in a fast-paced environment.
- A proactive approach to problem-solving with a customer-centric mindset.
What We Value:
- A growth mindset.
- Viewing setbacks as opportunities for growth and learning, quickly adapting approaches.
- A fast learner who can quickly get up to speed with new systems.
- Effectively prioritizing, staying on top of multiple tasks, delegating where possible, considering resources, managing time, while flagging risks.
- Operating with a high level of integrity, diplomacy, tact, and professionalism.
- Having a systematic, project management approach.
- Eagerness to learn, being part of a learning culture.
- Being enthusiastic, loving a challenge.
- Being happy to get stuck in.
- Having a high capacity for judgment.
- Having strong organizational skills.
- Enjoying working in a varied and often fast-paced environment.
- Believing that learning is achieved not only through formal training but also through exercising the duties of your role.
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