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Exceptional Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused representative to provide exceptional service to our members across multiple channels.
About the Role:
- Deliver high-quality service across phone, email, and chat channels
- Resolve member issues in a timely and professional manner
- Triage issues and escalate to management when necessary
- Work with internal departments to meet member needs
- Provide clear documentation of all cases
- Meet or exceed departmental metrics and KPIs
Requirements:
- Eligibility to live and work in Ireland
- Availability to work 80% of the time per week at our office
- Experience working overnight shifts preferred but not mandatory
- Positive attitude and high energy level
- Excellent written and oral communication skills
- Ability to adapt to change and thrive in a dynamic environment
What We Offer:
We empower our members to perform at a higher level through a deeper understanding of their bodies and daily lives.
About Us:
A mission-driven organization that aims to support our members' goals and aspirations.
