
OnDemand Technical Support Professional
23 hours ago
This role specializes in delivering technical assistance for an enterprise content management solution.
The position offers opportunities to work with the latest technologies and grow skills in key products, focusing on customer success and continuous learning.
Responsibilities- Provides technical support assistance to customers using problem determination/problem source identification skills.
- Utilizes technical and negotiation skills to diagnose problems to resolution.
- Communicates action plans to the customer or representative as appropriate.
- Recommends and implements new or improved technical support tools and procedures.
- May provide training for and mentor others on the team.
- Contributes to departmental objectives and high customer satisfaction.
Required Expertise
- Extensive hands-on experience with architecture, components, and deployment models.
- Experience in configuration, performance tuning, and capacity planning.
- Knowledge of indexing, retrieval, and archival processes.
- Ability to analyze and resolve issues related to ARS logs and ARSLOAD.
- Experience in Operating systems administration and troubleshooting.
- Advanced skills in log analysis, trace interpretation, and root cause identification.
-
Technical Support Professional
2 days ago
Dublin, Dublin City, Ireland beBeeApplication Full time €40,000 - €60,000Job Title: Primary Application Support AgentJob Summary:The Primary Application Support Agent plays a key role as the initial point of contact for employees requiring support across a range of SAP Application Products.Responsibilities:Deliver exceptional customer service by effectively resolving IT Incidents and Service Requests or directing them to the...
-
AI Technical Support Professional
5 days ago
Dublin, Dublin City, Ireland beBeeTechnical Full time €98,400 - €124,950Role OverviewThis position is critical to our organization's mission of providing exceptional customer support.We are seeking a highly skilled and experienced professional to join our team as an AI Technical Support Specialist.The selected candidate will work directly with customers, troubleshooting complex issues and providing technical guidance to ensure...
-
Technical Support Professional
2 weeks ago
Dublin, Dublin City, Ireland beBeeFieldService Full time €35,000 - €55,000Are you looking for a challenging role that combines technical skills with hands-on problem-solving?We have an exciting opportunity for a Field Service Specialist to join our team in Dublin, working on a full-time permanent basis.This role is perfect for individuals who enjoy working with their hands and brains to solve complex challenges in the field of...
-
Senior Technical Support Professional
2 weeks ago
Dublin, Dublin City, Ireland beBeeTechnical Full time €70,000 - €85,000Job Summary">We are seeking a skilled Technical Support Specialist to join our team.About the RoleThis is an exceptional opportunity for an experienced Technical Support Engineer looking to take their career to the next level.Key Responsibilities:Dedicatedly seek to understand customer expectations and provide solutions that meet their needs.Answer and...
-
Technical Product Support Professional
5 days ago
Dublin, Dublin City, Ireland beBeeCustomer Full time €80,000 - €110,000Job SummaryWe are seeking a skilled technical professional to provide support for our catalog, with a focus on Tosca product.This is a mid-senior level full-time position in our office, working hybrid (3 days per week).Key ResponsibilitiesProvide technical analysis and processing of requests from all customer segments.Respond to issues, requests and...
-
Technical Support Professional
2 weeks ago
Dublin, Dublin City, Ireland beBeeSupport Full time €60,000 - €109,300Job Role Summary:Production Support Specialist\Key Responsibilities:Technical Investigation: Provide first-line technical support, working collaboratively to maintain operational excellence and deliver high-quality support experiences.Database Management: Possess strong knowledge of relational databases, specifically SQL Server and PostgreSQL, with the...
-
French-Speaking Technical Support Professional
2 weeks ago
Dublin, Dublin City, Ireland beBeeTechnical Full time €40,000 - €55,000We are seeking a highly skilled Customer Support Specialist with fluency in French to excel in delivering exceptional support to customers.Key ResponsibilitiesDevelop an in-depth knowledge of the platform and its functionalities.Provide high-quality product support for customers through email and live chat, ensuring seamless issue resolution.Communicate...
-
Technically Skilled Support Professional
1 day ago
Dublin, Dublin City, Ireland beBeeTechnical Full time €60,000 - €70,000Job OverviewWe are seeking an experienced Field Service Engineer to join our team. As a key member of our service delivery team, you will play a leading role in supporting the technical needs of customers and customer service partners.Key ResponsibilitiesProvide expert field and remote technical support to customers and colleagues based on training and...
-
Technical Support Specialist
2 weeks ago
Dublin, Dublin City, Ireland beBeeCustomer Full time €34,000Job Description">">The Customer Support Associate role is a key position in our organization, responsible for delivering exceptional customer experience and technical support to our clients.We are seeking a highly motivated and organized individual with excellent communication skills to join our team as a Customer Support Associate.This role will involve...
-
Technical Customer Support Professional
2 weeks ago
Dublin, Dublin City, Ireland beBeeSupport Full time €60,000 - €80,000About the RoleWe are seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional support to our users, ensuring their experience with our products is seamless and efficient.The ideal candidate will have a strong background in customer support, preferably in an...