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Technical Support Specialist
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The Customer Support Associate role is a key position in our organization, responsible for delivering exceptional customer experience and technical support to our clients.
- We are seeking a highly motivated and organized individual with excellent communication skills to join our team as a Customer Support Associate.
- This role will involve providing technical support to customers via phone, email, or chat, resolving their queries and issues in a timely and professional manner.
- The ideal candidate should have a strong understanding of technology and be able to communicate complex technical concepts clearly and concisely.
Key Responsibilities:
- Provide high-quality technical support to customers via multiple channels (phone, email, chat)
- Respond to customer inquiries in a timely and professional manner
- Resolves customer complaints and concerns in a fair and efficient manner
- Escalate complex issues to senior support staff when necessary
- Collaborate with other teams to resolve customer issues
- Participate in training and development programs to improve technical knowledge and skills
Required Skills and Qualifications
- High school diploma or equivalent required. Currently pursuing or holding a degree in healthcare, computer science, business, communication, or information technology is preferred
- 2–4 years of relevant customer service experience in a professional setting, ideally in a technical or life sciences environment
- Native-level fluency in Japanese and/or Chinese and professional-level proficiency in English (written and spoken) required
- Strong interpersonal skills with proven ability to work independently as well as in a team environment
- Attention to detail and ability to track record accuracy, thoroughness, and accountability in work
- Clinical trials familiarity preferred but not required
Benefits
- Competitive compensation package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Others
- Working hours: Monday through Friday, 5:00 AM – 1:00 PM
- Must be available to work holidays and weekends as needed
- Excellent listening, oral and written communication skills
- Able to escalate in a professional manner
- Strong working knowledge of MAC or Windows Applications
