Technical Support Professional

2 days ago

Dublin, Dublin City, Ireland beBeeApplication Full time €40,000 - €60,000
Job Title: Primary Application Support AgentJob Summary:

The Primary Application Support Agent plays a key role as the initial point of contact for employees requiring support across a range of SAP Application Products.

Responsibilities:
  • Deliver exceptional customer service by effectively resolving IT Incidents and Service Requests or directing them to the appropriate next-level support team.
  • Log, qualify, and manage incoming IT Incidents and Service Requests in the ticketing system, ensuring all issues are categorized and prioritized appropriately.
  • Utilize and contribute to the Knowledge Base to resolve common issues at the first level of support, thereby reducing dependence on escalation.
Requirements:

Requires a strong understanding of application systems and technical knowledge to deliver high-quality support.

Benefits:

This role is instrumental in driving user satisfaction and ensuring operational excellence by resolving issues efficiently, facilitating collaboration across teams, and maintaining high standards of service delivery.

As a member of our team, you will have the opportunity to work in a dynamic environment with a talented group of professionals who share your passion for delivering excellent customer service.

Other Information:

Hours of work will be typically 30 hours per week, Monday to Friday. You may also be required to work outside these hours on occasion.

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