Night Operations Manager

1 day ago

Sligo, Sligo, Ireland beBeeHospitality Full time €35,000 - €55,000

Job Title: Night Operations Manager

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This role is responsible for overseeing the hotel's operations during night-time hours, ensuring the safety and comfort of guests while maintaining the highest standards of service.

\Key Responsibilities:\
  • \
  • Responsible for fire and health & safety during the night, ensuring fire walks are carried out & recorded\
  • Delivering excellence in customer service, ensuring every guest experience is to the highest standard of care, professionalism, and friendliness\
  • Building solid relationships with each department to promote teamwork and enhance communication across the business\
  • Assisting the F&B team to serve late drinks & set up for the breakfast shift\
  • Providing efficient room service for guests\
  • Completing night audit, printing night reports and cashing up night bar till\
  • Building and maintaining effective relationships with guests, anticipating their needs where possible\
  • Managing the lobby and entrance during the night\
  • Ensuring public areas are cleaned and left ready for business the following day\
  • Confident in making decisions on the spot and managing changing priorities\
  • Knowledge of front office & food & beverage systems, especially Hotsoft\
  • Excellent communication skills, capable of engaging confidently with guests to ensure a welcoming and enjoyable experience\
  • Training & Development to support your career progression\
  • Access to Employee Assistance Service\
  • Free car parking\
  • Staff meals\
  • Annual staff parties and recognition days\

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