
German Language Customer Support Representative
1 day ago
We are seeking a highly skilled and fluent customer service professional to join our team.
As a key member of our customer support team, you will be responsible for providing excellent customer service to our clients through phone, email, and chat. This role involves interacting with customers in a timely and effective manner, resolving any issues or complaints, and maintaining accurate records of customer interactions and transactions.
Responsibilities include:
- Responding to customer inquiries and resolving their issues in a prompt and efficient manner
- Providing product information, processing orders, and handling customer returns and exchanges
- Collaborating with other departments to ensure timely and efficient resolution of customer inquiries
Requirements include:
- Fluency in German and English
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to handle irate or difficult customers
- Detail-oriented and able to efficiently manage multiple tasks and prioritize workload
- Ability to work in a team-oriented environment and contribute to a positive and supportive work culture
- Fluent communication in German and English
- Strong problem-solving and customer service skills
- Ability to work in a team-oriented environment
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