Retail Customer Experience Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeAmbassador Full time

Join a dynamic retail team as a Customer Service Representative, where you will provide exceptional customer experiences through a helpful and knowledgeable approach.

The day-to-day role involves assisting the shop manager and team in maintaining high standards throughout the day while accepting and paying out bets and delivering excellent customer service. The role also encompasses opening and closing the business and on occasion managing the operations of the shop.

  • Assist the Shop Manager and Assistant Manager with the smooth running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for opening and closing the shop, managing and guiding the shop team, and cash management procedures.
  • You will have opportunities to develop your skills further by managing the shop on occasion.
  • Ability to work in a fast-paced retail environment while undertaking training and on-the-job supports to continuously upskill and progress within the company.
  • Responsible for providing an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in-shop transactions through the EPOS system in a timely manner.
  • Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
  • Ability to work under pressure, remaining calm while constantly looking for ways to improve yourself and the shop.
  • Maintain high-quality shop presentation standards throughout your working day.
  • Ensure all safety, compliance, and shop operation procedures are followed.
Key Skills
  • Customer service focused.
  • Operate with trust and integrity.
  • Flexibility as the business operates 7 days a week.
  • Ability to be adaptable to the shop environment.
  • Great attention to detail and strong numeracy skills.
  • An enthusiastic people person who can work on their own initiative and as part of a team.
  • A keen interest in the sporting industry/events and being confident to build rapport and relationships with customers.
  • Ambitious and driven to progress within the company.
  • Excellent communication skills.
  • Problem-solve and think creatively.
  • Be organized, reliable, and dependable.
Benefits

This is a fantastic opportunity to join a successful retail team, with a full training program provided to expand your knowledge base on all things sport and betting related.

Others

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

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