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IT Support Specialist

1 week ago

Maynooth, Co Kildare, Ireland AQMetrics Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at AQMetrics. As a key member of our Technical Operations team, you will be responsible for providing Level 1/2 support for Windows-based user systems, including managing user accounts and permissions in Google Workspace and Microsoft Azure.

Key Responsibilities
  • Troubleshoot hardware, software, and network issues across laptops, mobile devices, and internal network.
  • Assist in the support of Office/Microsoft 365 and basic Azure services.
  • Document technical issues and resolutions to maintain accurate records.
  • Participate in IT projects such as system rollouts, migrations, and hardware upgrades.
  • Suggest and assist in the implementation of IT security and efficiency improvements.
  • Track, update, and manage IT hardware inventory, ensuring all equipment is accounted for and well-maintained.
  • Patch Management.
  • Assist with IT Security Awareness training initiatives and Inductions.
  • Assist with periodic audits related to ISO27001 and DORA.
  • Hardware and software procurement.
  • Laptop build and deployment.
Requirements
  • 2+ years of experience in IT support in a Windows environment.
  • Strong knowledge of Windows operating systems and Office/Microsoft 365.
  • Knowledge of basic networking protocols (DNS, DHCP, TCP/IP).
  • Exposure to Microsoft Azure/AWS with experience in user and service management.
  • Relevant certifications such as CompTIA A+, Security+ or Microsoft Certified.
  • Strong problem-solving skills, attention to detail and security focused.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Effective documentation skills with the ability to create & maintain knowledge base articles.
  • 3rd level qualification in Computer Science or related field.
  • AWS Certifications.
  • Microsoft Intune deployment and MDM.
  • Evidence of continuous learning.
  • Exposure to ISO27001 and DORA.
About Us

AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.

We offer a people-centric culture, employee assistance programme, healthcare for employees and their families, bike to work scheme, and active social club with events throughout the year.