IT Support Specialist
4 days ago
About Maynooth University
Maynooth University is currently recruiting an IT Support Specialist to provide technical assistance and guidance to students.
The successful candidate will work a variety of shifts, including evenings and weekends, and will be responsible for troubleshooting IT-related issues, maintaining the multifunction printing devices, and attending training sessions as needed.
The ideal candidate will have excellent customer care skills, be flexible and reliable, and have a good working knowledge of standard applications used by students, such as Microsoft Office and web browsers.
Key Responsibilities:
- Assist students with IT-related queries
- Ensure all customer queries are addressed within the IT Service Management system
- Follow and adhere to service desk processes and procedures
Requirements:
- Flexibility to work a variety of shifts
- Excellent customer care skills
- Teamwork and ability to work in a user-focused IT environment
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