
Technical Support Lead for Data Protection
3 days ago
Job Overview
This role involves leading a team of technical support engineers who specialize in data loss prevention platforms. The key responsibilities include resolving support tickets efficiently, adhering to service level agreements, and collaborating with stakeholders to implement new or additional DLP capabilities.
Main Responsibilities
- Lead and mentor a team of technical support engineers
- Tune and upgrade system components
- Work with key stakeholders and vendors
- Contribute to projects that enhance current DLP capabilities
- Analyze recurring issues to identify root causes
Requirements
To excel in this position, you will need:
- Experience supporting DLP tools across multiple security domains
- Familiarity with enterprise DLP platforms (e.g., Symantec DLP, Digital Guardian Endpoint DLP)
- Strong skills managing application deployments, configurations, and updates on Linux (RHEL)
- Understanding and working knowledge of current data protection practices
About the Role
The ideal candidate will have a strong background in data protection and be able to collaborate effectively with cross-functional teams to drive business outcomes.
What We Offer
This role offers a unique opportunity to work with cutting-edge technology and contribute to the development of innovative solutions that enhance data protection capabilities.
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