Advanced Technical Support Specialist

2 weeks ago

Cork, Cork, Ireland beBeeITSupport Full time €45,000 - €74,000
Senior Service Desk Analyst Role

We are seeking a seasoned IT professional to join our team as a Senior Service Desk Analyst. This is an excellent opportunity for individuals who enjoy working with technology and providing top-notch support to clients.

This role involves acting as the main point of contact for complex technical issues, delivering advanced remote support across various platforms, and mentoring junior analysts. The ideal candidate will have a strong understanding of ITIL processes and ticketing systems, as well as hands-on experience with Microsoft 365, Azure AD, Windows Server, and other technologies.

Key Responsibilities:

  • Act as the primary escalation point for complex 1st line and service desk issues.
  • Deliver high-level remote support across Microsoft 365, Azure, Windows Server, and endpoint devices.
  • Maintain accurate technical documentation, knowledge base articles, and client configuration records.
  • Lead incident, problem, and request management for escalated tickets, performing root cause analysis and documentation.
  • Mentor and support junior analysts, providing guidance and knowledge sharing.

Required Skills & Experience:

  • Proven service desk experience with end-user support and troubleshooting.
  • Strong knowledge of ITIL processes and ticketing systems.
  • Hands-on experience with Microsoft 365, Azure AD, Windows Server, LAN/WAN, VPNs, firewalls, Wi-Fi, and endpoint management.
  • Excellent problem-solving, communication, and analytical skills.

Benefits:

This role offers the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. We provide a supportive environment that fosters growth and development, along with competitive compensation and benefits packages.

Others:

We welcome applications from qualified candidates who are passionate about delivering exceptional customer service and supporting the latest technologies. If you're looking for a challenging and rewarding role, please submit your application today

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