Client Lifecycle Management Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeSuccess Full time €60,000 - €80,000
About Us

At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime.


We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.


Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.


The Client Success team at Fenergo serves our global client base. This team is responsible for coordinating the post-sale customer lifecycle, enabling customers to achieve value realization through the adoption of the Fenergo product, retention, and growth. We are seeking a highly motivated and experienced Client Success Partner to join our growing team in Dublin.


Key Responsibilities
  • Oversee the customer experience of a portfolio of clients with goals of adoption, retention, and growth.
  • Builds strong, trust-based relationships with key client stakeholders at the executive level, driving success with the Fenergo product and ensuring they receive maximum value throughout their lifecycle.
  • Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases, and maximize their ROI with Fenergo.
  • Partner with multiple cross-functional internal teams (Sales, Professional Services, Customer Support, and Partners) to develop and execute Client Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary.

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