Operations Manager

2 days ago

Letterkenny, Donegal, Ireland beBeeProduction Full time €60,000 - €80,000

Are you a results-driven individual with a passion for technology? We're looking for someone to join our team as a Production Manager, responsible for overseeing the daily operations of our production environment.

This is an exciting opportunity to work in a fast-paced environment and make a meaningful impact. As a member of our team, you will be part of a dynamic group that is shaping the future of our business.

Key Responsibilities:
  • Provide production management for systems used by Front Office, Operations, and Client teams
  • Oversee the PGIM Fixed Income technology batch environment
  • Own the operation, monitoring, and integrity of the technology platform, including complex nightly data import processes from multiple external vendors
  • Be on-call for failure escalations including evenings and weekends on a rotation basis
  • Participate in incident and problem management processes, accountable for resolution, root cause analysis and technology/business reporting as well as communication
  • Ensure reliability and resiliency of production environment following incident, change and problem management processes
  • Maintain relationships with internal business and technology stakeholders
  • Navigate the broader technology organization and build relationships with critical technology partners
  • Interface with external vendors and their technical support/development teams to focus on resolution of issues and strategic enhancements
Requirements:
  • 5+ years of experience in a technology role, preferably in software development and/or application support
  • A hunger for continuous learning and improving the status quo
  • Strong communication skills and an enthusiastic team player
  • Strong research, analytical, investigation and troubleshooting skills
  • A tenacious sense of ownership and a desire to bring incidents to resolution quickly
  • Experience with writing database queries using SQL (MS SQL preferred)
  • Familiarity with navigating and writing commands in the Linux operating system
  • Experience with scheduling tools (Autosys preferred)
  • Excellent documentation skills with the ability to document processes and incident resolution steps
Benefits:
  • Health Insurance: We partner with Laya and BUPA to provide health insurance schemes that cover eligible employees' day-to-day medical and hospital expenses
  • Annual Leave of 23 days at full pay, increasing with service
  • Pension Scheme: Members can contribute up to 8% of salary per annum, with us matching contributions up to 8% of salary. Members can also make voluntary contributions to the scheme
  • Annual Bonus Programme & Shop LK Vouchers: An annual bonus plus tax-free Shop LK vouchers
  • Life Assurance: Fully paid by us from start date; beneficiaries receive a lump sum of four times an employee's salary
  • Education Assistance: Reimbursement for eligible employees pursuing further education
What We Offer:

We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race or traveler status. All appointments are made on merit. Any offer will be contingent on satisfactory references. Background checks will be carried out on all candidates offered a position.

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