Administrative Support Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €27,000 - €27,500
Job Title

We are seeking a highly skilled and motivated Administrative Support Specialist to join our team in Dublin, Ireland. As an key member of our support team, you will play a vital role in ensuring the smooth day-to-day operations of our business.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be responsible for providing administrative support to our customers, including responding to queries, updating customer information, and processing charges and refunds.

Key Responsibilities

- Respond to telephone, email and online enquiries, resolving queries within strict deadlines with a focus on high standards of customer service

- Update customer information, including bank details and payment dates

- Accurately key data to master systems from multiple sources

- Process charges, refunds and manual payments

- Maintain and action daily reports

- Liaise with other departments to ensure queries are resolved on first contact

What We Offer

- Competitive salary in line with industry standards

- A workplace pension scheme

- Hybrid working, with collaborative days in our Dublin office

- 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)

- Support and investment in your personal development

- 24/7 access to Employee Assistance Programme and Mental Health First Aiders

Requirements

- Demonstrated numeric and analytical skills

- Excellent written and verbal communication skills

- Ability to work to deadlines and remain focused under pressure

- Ability to perform to individual targets whilst being a team player

Who We Are Looking For

We are looking for an individual who thrives in a fast-paced environment, able to work collaboratively with others and is looking to make a difference. If you have excellent communication skills, are able to multitask and prioritize tasks effectively, and have a passion for delivering exceptional customer service, then this could be the perfect opportunity for you.

How To Apply

If you are interested in applying for this exciting opportunity, please submit your application through our website.

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