Director of Customer Experience and Safety
3 days ago
We are seeking an exceptional leader to join our Trust & Safety team as a Senior Manager. In this role, you will lead team performance and drive results in team productivity, quality, and customer experience.
Key Qualifications- 5+ years of trust, risk and safety support operations experience.
- Analytical and data-driven with experience distilling large data sets to actionable insights.
- Strong leadership skills with experience managing a team of agents.
- Experience with operational excellence, quality improvements, and performance management.
- Manage, coach, encourage, and be responsible for the performance and culture of a team of agents.
- Maintain functional knowledge of processes, product, and projects related to day-to-day operations.
- Drive accountability on policies and other guidelines.
- Manage T&S incidents on the platform.
- Create new and use existing reporting to identify areas to improve performance metrics and productivity.
-
Customer Experience Director
6 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeWe are seeking an experienced Customer Experience Director to join our team in Dublin, Ireland. As a key member of our Customer Service department, you will be responsible for leading and developing a high-performing team that consistently delivers exceptional customer experiences.Your primary focus will be on driving strategic initiatives that enhance...
-
Customer Experience Director
3 days ago
Dublin, Dublin City, Ireland Insomnia Coffee Company Full timeJob SummaryThe Customer Experience Director will lead and develop a high-performing team to deliver exceptional customer experiences across our retail stores. You'll be responsible for driving business results through effective sales strategies, process improvements, and employee engagement initiatives.This is an exciting opportunity to join a dynamic and...
-
Customer Experience Director
2 days ago
Dublin, Dublin City, Ireland The Kilkenny Group Full timeJob DescriptionWe are seeking a highly motivated and experienced Customer Experience Director to join our team in Stillorgan, Co. Dublin.In this role, you will be responsible for leading a team of sales professionals to deliver exceptional customer experiences and drive sales growth.Your Key Responsibilities Will IncludeLeading and developing a...
-
Customer Experience Director
4 days ago
Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full timeWe are seeking an experienced Customer Experience Director to join our Executive team at LearnUpon. As a results-driven leader, you will be responsible for designing and executing strategies that drive customer retention, loyalty, and revenue growth.About the Role:Develop and execute comprehensive CX strategies to drive customer satisfaction and...
-
Customer Experience Director
6 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeAbout the Team:We are seeking a highly skilled Customer Experience Director to join our team in TN Ireland. As a Branch Lead, you will be responsible for leading our Branch team and developing sales strategies to drive business development and growth.Your Key Responsibilities:Develop and implement sales strategies to drive business development and growth...
-
FS Tax Directors
2 weeks ago
Dublin, Dublin City, Ireland Director File Full timeWe are working with the head of FS tax to help hire a Financial Services Tax Directors and Associate Directors to join their rapidly growing financial services tax team.Our client is the fastest growing firm in Ireland and has over 3000 people in 10 offices across Ireland, the Isle of Man, Gibraltar, and Bermuda, with a presence in over 130 countries around...
-
Customer Experience Director
2 days ago
Dublin, Dublin City, Ireland Amach Full timeWe are seeking a highly skilled and motivated individual to join our team as a Customer Experience Director. As a key member of our team, you will be responsible for delivering high-quality solutions that meet our clients' needs and exceed their expectations.About the RoleThe ideal candidate will have a strong background in cloud solutions, excellent...
-
Tax Director Financial Services
3 days ago
Dublin, Dublin City, Ireland Director File Full timeJoin a Dynamic TeamOur client is seeking a highly skilled Financial Services Tax Director or Associate Director to join their rapidly growing team. As a key member, you will play a crucial role in shaping the future of the organization.Key Responsibilities- Provide expert financial services tax advice to clients across various sectors.- Support clients with...
-
Financial Services Director Position
4 days ago
Dublin, Dublin City, Ireland Director File Full timeGlobal Financial Services FirmWe are a leading financial services firm with a strong presence globally. Our team of professionals provides expert advice to clients across various industries.Opportunity to GrowThis role offers excellent career progression opportunities to Partner level, with a competitive remuneration package and the chance to develop your...
-
Customer Experience Director
9 hours ago
Dublin, Dublin City, Ireland Tesco Ireland Full timeAbout the CompanyTesco Ireland is a values-driven business dedicated to delivering exceptional shopping experiences for our customers. We're committed to building a better future for our colleagues, communities, and planet.Our VisionWe strive to become every customer's favourite way to shop, whether they're at home or on the move. Our core purpose is...
-
Process Safety Specialist
3 days ago
Dublin, Dublin City, Ireland HSA (Health and Safety Authority) Full timeJob DescriptionAs a Grade II Inspector with the Health and Safety Authority, you will play a crucial role in ensuring the safe operation of process safety instrumentation and equipment.About the RoleYou will manage a team of direct reports, fostering a positive working environment and supporting their professional and personal development.Your...
-
Customer Experience Director
2 days ago
Dublin, Dublin City, Ireland Teamworx Ltd Full timeKey Responsibilities:Oversee Daily Store Operations: Ensure a seamless shopping experience for customers by managing day-to-day store activities.Lead and Inspire a Team: Provide support and guidance to your team members to achieve store goals and KPIs.Maintain High Standards of Customer Service: Resolve any customer queries or issues promptly and maintain a...
-
Tax Director for Financial Institutions
3 days ago
Dublin, Dublin City, Ireland Director File Full timeAbout the RoleThis is an exciting opportunity for a seasoned Financial Services Tax Director to join our team. As a key member, you will be responsible for providing expert financial services tax advice to clients and driving business growth through strategic planning and execution.Key Accountabilities- Develop and maintain strong relationships with clients,...
-
Customer Experience Director Candidate
5 days ago
Dublin, Dublin City, Ireland Abercrombie & Fitch Full timeAbout This OpportunityWe are seeking an exceptional Customer Experience Director Candidate to join our team at Hollister Co. in Blanchardstown Centre. As a key member of our retail operations, you'll drive sales results, provide best-in-class customer service, and oversee daily store operations.Key ResponsibilitiesCustomer Experience: Deliver exceptional...
-
Dublin, Dublin City, Ireland Autodesk, Inc. Full timeAutodesk seeks a seasoned professional to lead its European Customer Experience Management efforts. As a Director, you will be responsible for defining and executing regional plans, including budget allocation, resource prioritization, and coverage strategies.This role demands a strong understanding of the complexities and unique needs of enterprise...
-
Health and Safety Associate Director
5 days ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeHealth & Safety Associate Director €120K + Car Allowance and Bonus€144K PackageJob Purpose If you a Health & Safety professional based in Dublin looking to take the next step in your career to Associate Director, this opportunity is for you As Health and Safety Associate Director you will deliver the Health & Safety service to our client base ensuring a...
-
Safety Director
9 hours ago
Dublin, Dublin City, Ireland ICDS Group Full timeJob Summary: We are seeking an experienced Safety Director to lead our Health, Safety, and Environmental (HSE) strategy across the company. The successful candidate will be responsible for ensuring compliance, driving continuous improvement, and fostering a culture of workplace wellbeing.About Us: ICDS Group is a leader in construction and precast concrete...
-
Energy Safety Inspector Leader
4 days ago
Dublin, Dublin City, Ireland HSA (Health and Safety Authority) Full timeOverviewThe Health and Safety Authority (HSA) is responsible for ensuring a safe working environment across various sectors in Ireland. As an Energy Safety Inspector, you will play a crucial role in enforcing safety standards and regulations within the energy industry.
-
Customer Experience Director
4 days ago
Dublin, Dublin City, Ireland Electricity Supply Board Full timeThe Customer Experience Director - Electricity Services will be responsible for ensuring that our customers receive the highest level of service and satisfaction.Job Description:Oversee the development and implementation of customer-centric strategies across electricity services.Work closely with cross-functional teams to ensure seamless execution of...
-
Customer Experience Director
1 day ago
Dublin, Dublin City, Ireland Alternatives Full timeAbout AlternativesAlternatives, a leading international luxury brand, is seeking an experienced Head of Client / Customer Experience to shape and drive its customer engagement strategy.This unique opportunity allows you to join a prestigious business that prides itself on excellence, innovation, and delivering a seamless, high-end client journey.The ideal...