
Online Retail Executive
3 days ago
We are seeking a highly skilled and motivated professional to join our e-commerce team as an Online Retail Executive.
- This role involves managing our online presence, including product uploads, site merchandising, and customer service provision.
- The ideal candidate will have excellent communication skills, be organized, and able to juggle multiple tasks simultaneously.
- A strong interest in e-commerce, online shopping, and customer service is essential for success in this role.
This is an exciting opportunity for someone who enjoys working with digital platforms, has a passion for delivering exceptional customer experiences, and is looking to grow their career in the e-commerce industry.
In this position, you will work closely with our retail and packing teams to ensure seamless online order processing and customer satisfaction.
Key Responsibilities:- Product management: Upload products to the website, including writing detailed web descriptions.
- Site merchandising: Showcase our products in the best possible light on the website.
- Customer service: Provide online support through live chat and email.
- Order fulfillment: Process online orders efficiently and effectively.
- Liaison with brands: Collaborate with brands on their latest launches and campaigns.
- Data entry: Ensure accuracy in data entry and manage customer returns until fully resolved.
- Excellent communication skills.
- Organized and able to juggle multiple tasks.
- Strong interest in e-commerce, online shopping, and customer service.
- Creative approach to problem-solving.
- Comfortable working in an office environment as part of a team.
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