Migration Expert

2 weeks ago


Dublin, Dublin City, Ireland beBeeMigration Full time €36,000 - €54,000

Migration Professional

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The Healthirl Migrations Team is seeking an experienced professional to join our team as a Migration Specialist. The successful candidate will be responsible for migrating users, devices & mailboxes from the 8 legacy domains to the one single national Healthirl domain.

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Responsibilities:

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  • Migrate users, devices & mailboxes from the 8 legacy domains to the one single national Healthirl domain.\
  • Liaise with Relationship Managers to receive weekly migration schedule and manage any issues through to resolution.\
  • Provide onsite support in specific site or multiple sites i.e. mobile and ensure a good customer service experience.\
  • Escalate issues (Application, Hardware) where necessary to the POD Lead and/or Technical Manager.\
  • Prioritise, manage and respond to Service Desk calls in a timely manner logged on the service desk system.\
  • Establish and build on good working relationship with customers & end-users.\
  • System administration using Active Directory, amend privileges/security permissions on server shares, setup of new shared folders on existing shares.\
  • Set up / amend Windows accounts/mailboxes, Microsoft exchange & Microsoft servers.\
  • Access and update email branding site for new and staff movers.\
  • Liaise with third party vendors for software \\_hardware installations.\
  • Troubleshoot and if required, referral of hardware faults to third parties.\
  • Troubleshoot system problems, diagnose and solve software faults e.g. Citrix.\
  • Install and configure computer hardware and peripherals, operating systems and applications.\
  • Be aware of \\_and contribute to the Healthirl Migrations Knowledge Base.\
  • Complete post-migration form for central team.\
  • Deal with 'how to' and information requests including data security and ICT policies.\
  • Liaison with local and national ICT teams, e.g. Server and Network management.\
  • Engagement with service providers (managed print, applications, etc) to co-ordinate migration activities.\
  • Site assessments for migrations.\
  • Undertake necessary training appropriate to the role.\
  • Other tasks as assigned by the Team Leader.\
  • Coordinate office activities to secure efficiency and compliance to procedures and processes.\
  • Create and update records and databases with personnel, financial and other data.\
  • Submit timely reports and prepare presentations/proposals as assigned.\
  • Assist and interact with colleagues \\_& project teams as requested.\
  • Full clean Irish Driving Licence required.\
  • Experience:\
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    • Must have a minimum of 1 year's experience working in an IT Support environment.\
    • Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.\
    • Demonstrate good problem solving, analytical and decision making skills.\
    • Demonstrate evidence of production of quality deliverables.\
    • Demonstrate understanding of Irish Healthcare system.\
    • Business Competencies:\
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      • Excellent written and oral communication skills.\
      • Excellent teamwork and interpersonal skills.\
      • Proven ability to organise work with an organised manner.\
      • Self-starter with a willingness to take responsibility.\
      • The ability to interact with key stakeholders in a professional manner.\
      • Education:\
        • \
        • Third Level Education Qualification preferred.\
        • Professional certificates such as Comptia, Microsoft, Cisco preferred.\

A competitive salary package will be offered to the successful candidate.



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