Healthcare Service Coordinator

3 days ago

Mallow, Cork, Ireland beBeeAdministrative Full time €36,600 - €44,400
Job Summary

This role supports the delivery of patient services from initial contact through to consultation, diagnostics and potential onward intervention. The successful candidate will manage face-to-face, telephone and email queries, coordinate clinic schedules, handle payments and support consultants and the multidisciplinary team.

Key Responsibilities
  • Act as the first point of contact for patients at front of house, greeting, registering and assisting in a professional and courteous manner.
  • Handle incoming and outgoing calls, emails and patient queries efficiently and empathetically.
  • Schedule and manage consultant and clinic appointments, including theatre bookings, ensuring optimal utilisation.
  • Manage incoming and outgoing referrals, ensuring timely triage and follow-up.
  • Liaise with external hospitals and diagnostic providers to gather patient reports.
  • Coordinate with the wider multidisciplinary UPMC network for further investigations and specialist interventions.
  • Operate confidently across multiple electronic health records.
  • Collect patient payments and reconcile daily accounts.
  • Maintain clear, efficient and up-to-date filing systems.
  • Produce medical reports and ensure timely distribution.
Requirements
  • Minimum of Leaving Certificate or equivalent qualification.
  • Strong background in MS Office (Excel, PowerPoint, Outlook).
  • Demonstrated experience working in a healthcare, clinic or medical administrative setting.
  • Fluent in English (written and spoken).
  • Eligible to live and work in the EU.

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