Support Quality Expert

2 days ago


Dublin, Dublin City, Ireland ManpowerGroup Ireland Full time

About ManpowerGroup Ireland

ManpowerGroup Ireland is a leading workforce solutions provider dedicated to helping companies find, engage, and manage the right talent to achieve their business goals. Our commitment to innovation, flexibility, and customer-centricity drives us to deliver exceptional service and support to our clients and candidates alike.

CX Quality Analyst Opportunity

This exciting opportunity offers you the chance to join our esteemed client, Dropbox, as a Customer Experience Quality Analyst. As a key member of the CX Quality team, you will be responsible for analyzing customer interactions and identifying areas for improvement, ensuring exceptional customer experiences and loyalty.

Main Responsibilities:

  • Develop and implement quality improvement initiatives to enhance customer satisfaction and retention
  • Collaborate with cross-functional teams to drive quality initiatives and process improvements
  • Provide coaching and feedback to support agents to ensure exceptional customer service

Necessary Skills:

  • Proven track record of success in a quality assurance or related role, preferably in a fast-paced, dynamic environment
  • Strong analytical and problem-solving skills, with ability to interpret complex data and drive business insights
  • Effective communication and interpersonal skills, with ability to build strong relationships with diverse stakeholders
  • Able to adapt quickly to changing priorities and deadlines
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